Safe School Ambassadors® Program (SSA)

The nation's most effective bystander education program harnesses the power of students to prevent and stop bullying and violence. Since 2000, this field-tested and evidence-based model has equipped over 90,000 4-12th grade students in over 2,000 schools in 38 states, 3 Canadian provinces, Guam, Puerto Rico and Paraguay with the communication and intervention skills to prevent and stop emotional and physical bullying and improve school climate.

Please review the SSA Program Overview and watch the Introduction to SSA video. If you have any questions or would like to get this program started at your school, please call 707-823-6159 and ask to speak to a member of the Outreach Team.

SSA Program Overview

Introduction to SSA Video


Program Model: Elementary, Middle & High School

At its core, the Safe School Ambassadors program is an "inside-out" approach to improving school climate, one that relies on social norms change and the power of students to help stop bullying and violence. Student bystanders see, hear, and know things adults don't, can intervene in ways adults can't and are often on the scene of an incident before an adult. They are a critical and under-utilized resource for positively impacting the crisis of bullying in our schools.

The Safe School Ambassadors program engages and mobilizes these bystanders, but not just any bystanders. The program harnesses the power of the socially-influential leaders of a school's diverse cliques, the ones who shape the social norms that govern other students' behavior. These "alpha" leaders are carefully identified through student and staff surveys. They are selected based upon specific criteria, such as: strong position and influence in their peer group, good communication skills, and a history of standing up for friends.

The recruited students participate in a two-day interactive training along with several adults who serve as program mentors. The training gives student Ambassadors the motivation and skills to resolve conflicts, defuse incidents, and support isolated and excluded students. After the training, small group meetings of Ambassadors are held every few weeks. These meetings, led by the adult mentors, provide time for strengthening skills, support data collection and analysis of Ambassador interventions, and help sustain student and adult commitment to the program.

Learn more about:

Why SSA Is Effective

The Safe School Ambassadors program is based on a solid foundation of research and principles that have been validated for many years. There are some important ways that Safe School Ambassadors is unique and differs from other programs:

  • It involves the "change-agents" by identifying and recruiting "socially-influential" students. Research shows that these are the students who determine what's okay and not okay and have the power to change the way young people treat each other.
  • It is a skills-based program that equips students with powerful, nonviolent communication and intervention skills so they can speak up and take effective actions when they see their friends and classmates mistreat others.
  • It equips students to defuse potential incidents in the moment, as opposed to conflict resolution programs that require a structured meeting that might be held hours or even days after an incident occurs.
  • It provides participating students with structure and support through regularly-scheduled Family Group meetings of 7-10 Ambassadors with 1-2 trusted adults, where they discuss their interventions, practice their skills, and receive support for their efforts.
  • It is a sustainable model, a year-round program, which research has shown has immediate impact as well as lasting and measurable results.

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Program Implementation Support

To help ensure effective implementation and ongoing program success, Community Matters provides:

  • Pre- and post-training coaching support by phone and email throughout the program implementation cycle  
  • Two-day training of students and staff
  • Program materials, including Principal's Handbook, Program Advisor's Handbook, Family Group Facilitator guides and student guidebooks. For multi-site implementations within a school district, we also provide written District Coordinator Guidelines and live coaching support
  • A wealth of on-line resources, including data collection and management tools, quarterly newsletters of best practices and timely reminders, webinars and videos, and an electronic help desk.

Learn more about the Resources Provided.

Program Costs

For cost information, download the PDF of our Program and Services Guide.

Funding Resources: Click here to learn more about available sources of funding for this program.

SSA Initial Training In Action Overview of a SSA Training at Fairfield High School, California. Produced by PBS affiliate KVIE-6, Sacramento.
I’ve noticed a huge decrease in fights and suspensions, thanks to our Ambassadors. - Josh Nowak, Counselor, Valencia High School, Valencia, California


The Safe School Ambassadors® (SSA) programs (elementary, middle and high school levels) are built on a solid foundation of research, including the work of three pioneers in the field of bullying prevention.

Click here to read what the experts found

I highly recommend that insurance carriers, JPAs and other risk groups… take the proactive step of providing their member schools with the opportunity to work with Community Matters and implement the Safe School Ambassadors program. -Karla M. Rhay, Ed.D. Chief Administrative Officer, Southern California Schools Risk Management JPA


2011 Evaluation Study Report - Safe School Ambassadors Program
Download the full report
Download the Executive Summary

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